Resident Manager (w/m/d) – Bonn – Vollzeit, Homeoffice

Bonn
4. April 2025
Homeoffice Vollzeit

Jobbeschreibung

Ready for your next MILESTONE?

Are you ready to lead a dynamic team in a fast-paced environment, where hospitality excellence, customer satisfaction, and operational efficiency are key? As the Resident Manager at Milestone Living, you'll play a pivotal role in managing property operations, enhancing the resident experience, and driving business success at one of our premier locations.

What You'll Do:

  • Customer Acquisition & Marketing: Collaborate with the Corporate Services team to implement local sales and marketing strategies, and identify local partners to strengthen the MILESTONE brand experience.
  • Customer Care & Retention: Ensure high levels of customer satisfaction through community building, prompt response to resident inquiries and complaints, and maintaining a stable living environment.
  • Facility Management: Work closely with external suppliers and the Corporate Services team to maintain the optimal condition of the property.
  • Operational Reporting: Ensure timely and accurate financial and operational reporting, adhering to MILESTONE’s business compliance guidelines.
  • Quality & Safety: Implement quality management measures, including Standard Operating Procedures (SOPs), and ensure residents’ safety through regular drills and access control.

What We're Looking For:

  • Experience: At least 1 year of experience at MILESTONE or 2-5 years in a similar hospitality management role such as Resident Manager, Front Office Manager, or Room Division Manager.
  • People Skills: A strong ability to work with diverse teams and create a positive, collaborative environment for both residents and colleagues.
  • Attention to Detail: A high level of precision and organizational skills with a strong affinity for administrative tasks and data management.
  • Communication Skills: Fluency in German (C1/C2) and English (C1/C2), with additional languages a plus.
  • Leadership: Proven experience in leading teams, with the ability to drive performance and provide training and support.

Why us?

At MILESTONE, we believe in creating a workplace that prioritizes well-being, flexibility, and personal growth. Join our team and experience a supportive environment where innovation thrives, and your contributions are valued.

  • Flexibility with remote work options
  • Special Milestone Birthday Gift: Choose a day off to celebrate
  • A dynamic, young, and creative team that values openness to new ideas and solutions.
  • Engaging challenges and a variety of projects.
  • A supportive and collaborative work environment.
  • Additional 13-month salary
  • The monthly gross salary for this full-time position starts at €2.809,52. A competitive salary increase is possible based on your qualifications and experience

Your Contact Person

Elias Kaderabek

Human Resources

+43 664 60037 480

Ort

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