Jobbeschreibung

Technical Support Specialist (m/f/d) – limited for 12 months

Hamburg

2025-09672

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team!
Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.
At Panasonic, we believe in the power of collaboration – only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years – to enrich people’s lives at home and at work, and move society forward.

WHAT WE OFFER

• A challenging strategic role where you can actively contribute to the company's success and take on responsibility
• International work environment
• Variety of training and development opportunities
• Attractive remuneration package, social, fitness & health benefits
• 30 days of vacation
• Flexible working hours
• Generous mobile working option
• High Work-Life Balance
• Transportation allowance, ebike leasing and special discounts on Panasonic products

WHAT YOU WILL BE DOING

• You take responsibility for developing and delivering thorough technical support for our Authorized Service Centers (ASCs) and Contact Center. This includes conducting training sessions and creating helpful materials such as technical manuals and video tutorials.
• By closely monitoring product return requests, warranty claims, and customer complaints from the market, you help identify recurring technical issues that need to be reported to our manufacturing teams.
• You provide advanced (second level) technical support to customers and internal departments, ensuring that all inquiries are handled according to our defined quality standards and key performance indicators (KPIs).
• During the review and approval process for product returns or replacements, you assist our National Authorized Service Centers (NASCs) with expert technical guidance.
• You regularly audit our Authorized Service Centers to ensure they consistently meet the required service quality standards.
• You organize on-site visits to service partners to collect technical feedback directly from the field and provide personal, face-to-face technical support where needed.

WHAT WE ARE LOOKING FOR

• You have at least a secondary education, ideally in a technical or electronics-related field.
• You have proficiency in English, allowing you to communicate effectively in an international environment.
• You bring hands-on experience in servicing and repairing consumer electronics, along with solid IT skills and proficiency in Microsoft Office applications.
• Being self-motivated and proactive, you communicate clearly and confidently at all levels—both verbally and in writing.
• You demonstrate strong analytical thinking and problem-solving abilities.

ABOUT US

Pana­sonic is one of the largest and lead­ing elec­tronic pro­duct manu­facturers in the world. The depth and variety of our re­search capa­bilities, manu­facturing ex­pertise, high quality and sophisticated pro­ducts have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.
The satisfaction of our employees is very important to us. Therefore, we pay attention to a positive corporate culture in the sense of our corporate philosophy.
Please find here more information about Panasonic as an employer.

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Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.
Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.

YOUR CONTACT TO HR

Panasonic Marketing Europe GmbH
Alicia Ahrens-Ochs
Winsbergring 15
22525 Hamburg